Support & FAQ

Welcome on our SUPPORT and FAQ section.

The FAQ (Frequently Asked Questions) will guide you to all the necessary helps concerning the order procedures, the activation and the use of your Smartcard, Signing Stick, Signing Server Token or SSL and Object certificate.

The top 10 frequently asked Questions


  1. I forgot my PIN. How can I define a new one?
  2. How can I recover (reset) my password?
  3. How to order a LuxTrust Scan?
  4. What is the price and validity?
  5. What is a LuxTrust Scan and how does it work?
  6. How to suspend a device?
  7. My certificate is revoked, what can I do?
  8. Where do I find the activation code?
  9. What is a Smartcard?
  10. Do I have to activate my product when renewing my subscription?

Frequently Asked Questions - by category