I paid to the wrong bank account, what shall I do?

For payment of an LuxTrust invoice made to a wrong bank account, you must contact the relevant bank to ask for a money back. LuxTrust, being neither owner nor beneficiary of these accounts, can't repay an amount paid to another registration authority.

Only payments made on the following accounts or by credit card, normally due to a Rekey Order (renewal of the subscription), can be payed back by LuxTrust:

Attention: All refund requests must be made by mail with the reason of repayment, order number, your bank details and if possible a proof of payment. If you have any questions, you can contact our Client Service Desk under +352 24 550 550 or email helpdesk@luxtrust.lu