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1. Why do I need to identify myself?
2. Is it safe?
3. What happens with my personal data collected during the process?
4. What sort of documents am I required to present?
5. What do I need to get identified?
6. How should I prepare for the VideoID session?
7. When is the best time to perform my video identification?
8. In which languages is video identification possible?
9. In which countries is video identification available?
10. I could not successfully complete the video identification. What should I do?
11. What sort of questions will the operator ask me?
12. What if I cannot get in touch with an operator?
13. When do I know if my identity has been validated?
14. In which circumstances the identity may not be validated?
15. What if my ID document is not eligible for this service?
16. When can I get reimbursed?