1.
Activate your Token

Estimated time: 5 minutes

  1. Click on the "Start activation".
  2. Select the Token.
  3. Enter your User ID in the dedicated field and validate.
  4. Enter your initial password in the dedicated field and validate.

    You will find your User ID and initial password in the letter or SMS received with your LuxTrust codes. If you no longer have these elements, contact our Customer Service Desk at (+352) 24 550 550.
     
  5. Choose a new complex password (6 to 10 characters) and enter it in the dedicated field. Confirm and validate.
  6. Choose 3 security questions. This will allow you to identify yourself in case you lose your device or forget your credentials. Indicate a clear answer that you will remember for each of them and validate.
  7. Press the button on your Token to generate a 6-digit one-time code (OTP code).
  8. Enter the OTP code generated in the dedicated field and validate.
2.
Activate your LuxTrust Mobile app (if you have never been equipped with a LuxTrust device before)

Estimated duration: 5 minutes

  1. Order the LuxTrust Mobile app on our website or contact your bank to order it on your behalf.
  2. Download the LuxTrust Mobile app from the App Store or Google Play. 
    Go to App StoreLogo_Google play
  3. Open the app on your smartphone and tap on "New LuxTrust user".
  4. Enter your User ID and validate. You will find this User ID in the SMS received after ordering your certificate.
  5. Enter your activation code. You defined this code when ordering. We advised you to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation you received by email. If you no longer find it, please contact our Customer Service Desk at (+352) 24 550 550.
  6. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  7. Activate biometric recognition (FaceID, TouchID or FingerPrint) which will allow you to open the application without having to insert the PIN code.
  8. Choose your security questions and indicate a clear answer for each of them before you validate.
  9. Enter the initial password which you will also find in the SMS you received.
  10. Choose a new complex password to finalize the activation and validate it.
  11. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

3.
Activate your LuxTrust Mobile app using your LuxTrust Token

Estimated duration: 5 minutes

  1. Install the LuxTrust Mobile app from the App Store or Google Play on your smartphone.
    Go to App StoreLogo_Google play
  2. Open the app and tap on "Login".
  3. Enter your User ID and validate. You will find this User ID in the SMS or letter you received after ordering your Token.
  4. On the new screen, select the device you usually use to connect to your banking or online applications, in this case the Token.
  5. Enter your LuxTrust credentials: User ID, password and the OTP generated with the help of your token and tap on "Authenticate".
  6. Optional: you can activate LuxTrust Mobile app on maximum 2 devices. In case you have already activated the app on 2 other devices, you are now required to replace one of them.
  7. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  8. Choose a name for your device that you can remember. It will help you in case you need to replace this device or to suspend access to the app.
  9. LuxTrust will send you a SMS containing a link to complete the activation. In the meantime, you can leave the app. When you receive the SMS, click on link which will automatically open the app. LuxTrust will never ask you to share your credentials by clicking on this link.
  10. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

4.
Activate your LuxTrust Mobile app using your LuxTrust Scan

Estimated duration: 5 minutes

  1. Install the LuxTrust Mobile app from the App Store or Google Play on your smartphone. 
    Go to App StoreLogo_Google play
  2. Open the app and tap on "Login".
  3. Enter your User ID and validate. You will find this User ID in the SMS or letter you received after ordering your Scan.
  4. On the new screen, select the device you usually use to connect to your banking or online applications, in this case the Scan.
  5. Enter your LuxTrust credentials: User ID and password and tap on "Authenticate".
  6. mosaic image (QR code) will appear on the screen. Scan it using your Scan device to generate the OTP and enter the displayed numbers in the dedicated field on the app.
  7. Optional: you can activate LuxTrust Mobile app on maximum 2 devices. In case you have already activated the app on 2 other devices, you are now required to replace one of them.
  8. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  9. Choose a name for your device that you can remember. It will help you in case you need to replace this device or to suspend access to the app.
  10. A mosaic image (QR code) will appear on the screen. Scan it using your Scan device to generate the OTP and enter the displayed numbers in the dedicated field on the app.
  11. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

5.
Activate your Scan

Estimated time: 6 minutes

  1. Click on the "Start activation" button.
  2. Select the Scan.
  3. Enter your User ID in the dedicated field and validate. You will find this User ID in the letter or SMS you received some time before receiving your Scan.
  4. Scan the first QR code and enter the 10-digit code generated by your device.
  5. Enter your activation code. You defined this code when ordering. We advised you to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation you received by email. If you no longer find it, please contact our Customer Service Desk at (+352) 24 550 550.
  6. Confirm the code.
  7. Scan the second QR code and enter the 8-digit code.
  8. Enter the serial number you find on the back of the Scan.
  9. Confirm the code entered.
  10. Scan the QR code and validate the action on the Scan.
  11. Enter the OTP code displayed on the LuxTrust Scan.
  12. Enter the initial password which you will also find in the letter or SMS you received.
  13. Choose a new complex password to finalize the activation and validate it.
  14. Choose your security questions and indicate a clear answer for each of them before you can validate.
  15. Scan the last QR code and enter the OTP code displayed on your Scan.
6.
Activate your SmartCard or Signing Stick

Estimated time: 20 minutes

  1. Download the LuxTrust middleware available here.
  2. Restart your computer.
  3. Insert your Smartcard into the card reader or your Signing Stick into the USB port.
  4. Enter your initial PIN code that you received by letter after receiving your Smartcard or Signing Stick.
  5. Choose a new PIN code (6 to 16 digits) and type it in the dedicated field, then a second time before validating.
  6. Click on the "Start activation" button below.
  7. Select the device to activate: Smartcard or Signing Stick.
  8. Enter your PIN code that you have previously defined and confirm.
  9. Choose your security questions and indicate a clear answer for each one before you can validate.
  10. Enter your activation code. You defined this code when ordering and you were advised to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation sent to you by email. If you no longer find it, please contact our Customer Service Desk on (+352) 24 550 550.

Your certificate is activated. Please note that it will be usable after 4 hours.

What do you need to activate your LuxTrust product?

Depending on your chosen LuxTrust product, you will have to provide during the activation process different verification elements. Make sure you have them at hand before you start the activation.

  • Your User ID received by letter and / or SMS
  • Your initial password received by letter and / or SMS
  • Your device (if applicable)
  • Your activation code (defined during ordering and required to activate the LuxTrust app, a Scan, a SmartCard or a Signing Stick)