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The secret image
The following products will be affected:
- LuxTrust Token
- LuxTrust Smartcard & Signing Stick
- Luxembourg Identity Card (eID)
From early May 2019, LuxTrust is introducing the “secret image” when using LuxTrust token, chip-based products (SmartCard, Signing Stick) or Luxembourg Identity Card. You will have to select this image the first time you authenticate yourself when entering your “One Time Password” or “OTP”, respectively PIN code. Remember it well, fore it represents an additional layer of security for your online transactions. This image will provide you with all the details of your transaction, as shown below:
In which context will I see my secret image?
Each time you need to use your LuxTrust Token or chip-based product for online banking or e-government application, you will see your secret image at the moment you enter your OTP or PIN code (for instance to authenticate yourself, add beneficiaries, validate a transaction above a certain amount).Other partners might integrate this function in future releases.
How to choose your image?
The first time you authenticate yourself with your LuxTrust device on our partner sites (LuxTrust, Guichet.lu, online banking, MultiLine) we will ask you to choose one of nine images picked up randomly.
Why this additional step?
We have introduced this new step to conform with the European “Payment Services Directive 2”, otherwise known as “PSD2”. To better protect consumers who make payments online, this requires inter alia the implementation of strong authentication and what is known as “transaction contextualisation”. This means that the consumer must be able to make payments securely and must also be able to validate every transaction by having all information at his/her disposal (such as the IBAN, the amount and the payment’s recipient). The good news is that, with this new step, all LuxTrust devices meet these requirements.
Find more questions about the secret image in our support section:
Why an image?
What if I don’t like the image anymore?
Why should I keep the image secret?
Do I have to choose a different image each time?
What if the image I see is not the image I have chosen?
I use LuxTrust Mobile or LuxTrust Scan. Will I see my secret image?
I need to validate my transaction with my Token when shopping online and the image doesn’t appear. Should I cancel the operation?
What if I don’t remember my secret image?
